We monitor care & protection and youth justice services by undertaking thematic reviews
To monitor care & protection and youth justice services provided by Oranga Tamariki’s local sites, we undertake thematic reviews. Each review focuses on a specific service or area of work and involves six phases:
a. We keep up to date with legislative changes and the national transformation of Oranga Tamariki’s services, policies and practices. This helps us identify which services or areas to review – those that are most timely and will have the biggest impact on the experience of children and young people, their families and whānau.
b. As we identify which specific services or areas of work to focus on, we consider feedback from children, young people, whānau and Oranga Tamariki staff, gathered during our previous monitoring visits.
c. In partnership with Oranga Tamariki’s national office, we agree on the scope of our reviews and which locations we’ll visit.
d. During our fieldwork, we review and analyse the information we gather. This helps us identify systems, structures, policies and practices that either enable or act as a barrier to children, young people and their whānau experiencing high quality services and achieving successful outcomes.
e. We report on the results and make recommendations to the Chief Executive of either Oranga Tamariki or the contracted NGO. We publish the combined findings of our thematic reviews in our annual State of Care reports.
f. Once Oranga Tamariki or the contracted NGO formally accepts our recommendations, we monitor their progress to ensure the recommendations are implemented.