Questions on this page:
If you see or hear about a child who is in immediate danger, don’t wait - and don’t assume someone else is acting. Contact the Police on 111 or Oranga Tamariki on 0508 326 459.
We're all responsible for keeping mokopuna safe in our families and communities, so it's important to talk to someone about your concerns. You can
- Talk to the parent or another member of the family or whānau about your concerns
- Talk to someone else who knows the family well, eg, a friend, neighbour, workmate or teacher
- Link the family up with others who can support them
- Talk to someone experienced, for a different point of view, or for ideas about how to help.
- Call a helpline for free, confidential advice and support:
If you’re worried that nothing’s happening, let someone in your neighbourhood or community know, like a community worker, health worker, church leader or kaumātua from the local marae. Trust your judgement and keep trying until your concerns are taken seriously.
More information is available on the Oranga Tamariki website about the signs of abuse and neglect and how to get help.
If you’re not happy with Oranga Tamariki and would like to make a complaint:
- You can call 0508 FAMILY (0508 326 459)
- fill in a feedback form
- Call our Child Rights Line on 0800 224 453
Remember that you can ask a trusted adult or friend to help you get in contact with Oranga Tamariki. You can also get support from Voyce – Whakarongo Mai.
Voyce - Whakarongo Mai 0800 4VOYCE (0800 486 923)
If you're a young person or child living in care and would like to connect with others who have had similar experiences, you can talk to VOYCE – Whakarongo Mai. A big part of what they do is organise fun and engaging events for people with care experience. They’re an independent connection and advocacy service, separate from us and Oranga Tamariki—Ministry for Children. They’re there to support you and be 100% on your side.