A number of organisations can help you with different questions about children's rights and offer advice.
If you are worried about something, or needing some help it is always good to talk to your parents, caregivers or an adult that you trust. There are some websites and phone-lines that might be able to help you too.
If you’re worried about your safety or well-being, call:
- Police – 111
- Oranga Tamariki—Ministry for Children - 0508 326 459
If you’d like to know about your rights:
- Visit www.occ.org.nz/4youth/yourrights/
- If you want to tell us your ideas or have a say, you can use Mai World.
If you’re not happy with Oranga Tamariki and would like to make a complaint:
- Visit www.occ.org.nz/childrens-rights-and-advice/child-safety/
- You can call 0508 FAMILY (0508 326 459)
- fill in a feedback form
- email firstname.lastname@example.org
Remember that you can ask a trusted adult or friend to help you get in contact with Oranga Tamariki. You can also get support from Voyce – Whakarongo Mai.
Voyce - Whakarongo Mai 0800 4VOYCE (0800 486 923)
If you're a young person or child living in care and would like to connect with others who have had similar experiences, you can talk to VOYCE – Whakarongo Mai. A big part of what they do is organise fun and engaging events for people with care experience. They’re an independent connection and advocacy service, separate from us and Oranga Tamariki—Ministry for Children. They’re there to support you and be 100% on your side.
Free legal help for children and young people throughout Aotearoa.
Safe to Talk
0800 044 334
A sexual harm helpline - 24/7, confidential and free.
0800 376 633 and free text 234
Youthline works with young people, their families and those supporting young people. It’s made up of volunteer and paid staff members and has centres around New Zealand.
0800 543 754
Kidsline is uniquely about kids being there for other kids. The only national child helpline in the world where every counsellor is a secondary school student. Kidsline is available 24/7, but when you ring between 4pm – 9pm Monday – Friday you will speak to a Kidsline Buddy (a specially trained teenage telephone counsellor).
0800 111 757 or text 5626
Website and free 24/7 helpline to help young New Zealanders recognise and understand depression and anxiety.
0800 942 8787 from any mobile phone, landline or phone box.
A safe place for you to talk about anything at all. Monday to Friday 12noon -11pm and Sat/Sun 3pm – 11pm. Or you can chat online every day 5pm – 10pm.
If you’re concerned about the immediate safety or wellbeing of a child or young person, call:
- Police on 111
- Oranga Tamariki—Ministry for Children on 0508 FAMILY (0508 326 459)
Parent Help Call 0800 568 856
Help for parents with all parenting challenges from those everyday situations to the most serious issue of child abuse.
The Family Service Directory
Information and contact details about agencies that can help families throughout New Zealand.
Grandparents Raising Grandchildren
Call 0800 472 637 or text your name to GRG for Support: 027 3980388 and they will call you back.
Are You OK
0800 456 450
Family Violence Information Line
Community Law Centre - including the YouthLaw service
Free legal help from legal professionals in your region.
Citizen’s Advice Bureau (CAB)
Free and independent advice about your rights and responsibilities. Find a CAB in your region: www.cab.org.nz
0800 726 666
Free 24/7 helpline providing confidential emotional support to people experiencing loneliness, depression, despair, distress or suicidal feelings.
If you have concerns about your treatment while in state care and you are now over 18, the Commission has been set up listen to stories about the experiences of people in state care and examine ways to stop further abuse.