We advocate for the interests, rights and wellbeing of children and young people

Our focus is currently on monitoring the services provided by Oranga Tamariki—Ministry for Children under the Oranga Tamariki Act 1989.  A number of non-government agencies provide residential and foster care services for children in care under the Act. We will be extending our monitoring role to include these services over time.

Monitoring Oranga Tamariki

Our key monitoring activities include:

• on-going review of  their policies and procedures and provision of advice into national policy and practice development

• carrying out thematic reviews and in-depth assessments across a selection of sites every year

• holding discussions with children and young people, social workers, supervisors and managers during each site visit

• meeting with key stakeholders who work with the local sites we visit to gain insights into the quality of the services the site is delivering and to help us determine what’s going well and where the gaps are. We also do this during monitoring visits to residences, where health and education are the main stakeholders

• visiting all nine residences operated by Oranga Tamariki including the residence managed by Barnardos, to assess the safety and quality of residential care services provided for young people

• reviewing social work reports sent to us under section 47 of the Oranga Tamariki Act 1989

• reviewing reports into the deaths of children and young people by homicide or suicide who were known to Oranga Tamariki in the two years prior to their death

• reviewing Care and Protection Resource Panel annual reports and Residence Grievance Panel quarterly reports

• reviewing reports into the circumstances of young people involved in serious crimes

• providing advice to callers on the process for resolution of complaints about Oranga Tamariki received through our Child Rights Line. We can also carry out specific issue-based investigations which take an in-depth look at specific areas of policy or practice.

We report the findings of our monitoring work to the Minister of Children and to Oranga Tamariki.

We highlight strengths and make recommendations for improvements to the service. Every six and twelve months following monitoring visits Oranga Tamariki give us a summary of their progress on implementing our recommendations.

In addition, we release an annual public State of Care report, which aggregates the findings of our monitoring and our engagement with children in the care and protection and youth justice systems.


Our Monitoring Framework

Our monitoring framework aims to support a continuous learning culture in Oranga Tamariki, and encourages the sharing and implementation of best practice across the organisation.

In developing our new framework, we agreed what constitutes good practice with Oranga Tamariki, so when we engage with staff on our visits, and give feedback on their performance, we are working from a shared understanding of what best practice looks like.

Read our Monitoring Framework

Other monitoring functions

We are also responsible for checking that children and young people held in the nine residences around the country are not subject to any cruel, inhuman or degrading treatment. This is part of our role as a National Preventative Mechanism under OPCAT

We do this by making unannounced visits to the residences and reporting our findings to Oranga Tamariki.

Read more about OPCAT